Terms of Service

1. Acceptance of Terms

By accessing or using ChurnGuard (“Service”) at churnguardapp.com, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service. These Terms apply to all users, including those who access the Service through the Stripe App Marketplace.

2. Service Description

ChurnGuard is a churn prevention platform that connects to your Stripe account, calculates customer churn risk scores, and helps you automate email and SMS retention campaigns. The Service includes:

• A Stripe Dashboard app for real-time risk monitoring
• AI-powered churn risk scoring based on Stripe data
• Automated retention playbooks (email and SMS)
• Analytics and intervention outcome tracking

3. Accounts and Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your organisation. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4. Subscription and Pricing

ChurnGuard offers a free 30-day trial with no credit card required. After the trial, continued use requires a paid subscription. Pricing is based on your monthly recurring revenue (MRR) as described on our pricing page.

• Billing cycle: subscriptions are billed monthly in advance. Annual plans are billed once per year.
• Upgrades: upgrading your plan takes effect immediately; you are charged the prorated difference.
• Downgrades: downgrades take effect at the start of the next billing cycle.
• Taxes: prices are exclusive of applicable taxes; taxes will be added where required by law.

5. Refund Policy

We offer a 7-day money-back guarantee on your first paid month. If you are unsatisfied for any reason, contact admin@churnguardapp.com within 7 days of your first charge and we will issue a full refund. No refunds are issued after 7 days or for partial billing periods beyond the first month.

6. Acceptable Use

You agree not to:

• Use the Service to send spam, unsolicited bulk messages, or illegal content.
• Reverse-engineer, decompile, or attempt to extract source code.
• Resell or sublicense the Service without our written permission.
• Use the Service in any way that violates applicable law or third-party rights.
• Misrepresent your identity or your customers’ data within the Service.

7. Stripe Data Access

By connecting your Stripe account, you authorise ChurnGuard to access your Stripe customer, subscription, and charge data solely to provide the Service. You represent that you have the right to grant this access and that your use of Stripe data through ChurnGuard complies with Stripe’s terms of service and applicable privacy laws.

8. Intellectual Property

ChurnGuard and its original content, features, and functionality are owned by ChurnGuard and protected by copyright, trademark, and other intellectual property laws. You retain ownership of all data you provide to the Service. You grant ChurnGuard a limited licence to process that data solely to operate and improve the Service.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

• The Service is provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
• ChurnGuard shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or data, arising from your use of or inability to use the Service.
• Our total cumulative liability to you for any claims arising under these Terms shall not exceed the amount you paid us in the 3 months preceding the claim.

10. Termination

You may cancel your account at any time from the Settings page or by emailing us. We may suspend or terminate your account immediately if you breach these Terms or if we are required to do so by law. Upon termination, your right to use the Service ceases and we will delete your data within 30 days, unless legally required to retain it.

11. Changes to Terms

We may update these Terms at any time. Material changes will be communicated by email at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Disputes will be resolved through binding arbitration under the JAMS rules, except either party may seek injunctive relief in a court of competent jurisdiction.

13. Contact

Questions about these Terms?
ChurnGuard
admin@churnguardapp.com
churnguardapp.com