Integrations / Slack
Churn alerts where your team already works
When a payment fails or a customer goes quiet, ChurnGuard posts to your Slack channel in real time — so the right person sees it while there's still time to save the account.
Last updated: August 2026
What triggers a Slack alert
- –A payment fails in Stripe
- –A customer enters the at-risk state
- –A customer cancels
- –A churned customer responds to a win-back message
Why alerts beat dashboards
Founders don't check dashboards every day — but everyone sees a Slack ping within minutes. The faster you react to a failed payment or a cancellation signal, the higher the chance you save the account. Alerts turn churn from a monthly report into a same-day conversation.
Setup
Connect Slack, pick a channel, done. Alerts start flowing with your existing playbooks.
Requires Stripe connected first. Combine with SMS dunning to reach customers on both channels.
Frequently asked questions
Which events trigger a Slack alert?
Failed payments, customers entering the at-risk state, cancellations, and responses to win-back campaigns.
Can I choose which channel alerts go to?
Yes. You connect Slack and pick the channel — most teams use a dedicated #churn or #billing channel.
Do I need Stripe connected for Slack alerts to work?
Yes. Alerts are driven by your Stripe billing events and product-usage signals, so the Stripe connection comes first.
See your churn risk before it hits your MRR
Run a free churn audit — no account required.